Summary

Experienced Information Technology Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Engineering, Communication, Strategy, English, and Project Management. Strong information technology professional with a Bachelor's degree focused in Computer Science from National College of Business Administration & Economics

Experience

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Infrastructure Engineer
Speridian Technologies
Sep 2023 - Present | Lahore, Pakistan

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IT Support Engineer
Big Bird Group
Jun 2022 - Sep 2023 | Lahore, Pakistan

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IT Officer
Stylers International PVT LTD
Nov 2020 - May 2022 | Lahore, Pakistan

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IT Assistant
IBS-TEC
Nov 2020 - Oct 2021 | Lahore, Pakistan


Responsibilities:

VoIP and Network Support.
System support and maintenance.
Resolve all IT Related issues.

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Supervisor Operations
Systems Ltd
Sep 2019 - Oct 2020 | Lahore, Pakistan

Responsibilities 

Team Management
Inbound/outbound Calls Monitering
Direct Reporting to manager
Handling Escalated issue

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Customer Service Representative
Ovex Technologies Pvt Ltd
Oct 2018 - Sep 2019 | Lahore, Pakistan

Worked as inbound and outbound specialist.

Education

National College of Business Administration & Economics (NCBA&E)
Bachelors, BCS/BS, BS(CS)‎
Networking, Web Development, Android App Development
CGPA 2.8/4
2020
ISLAMIA COLLEGE CIVIL LINES
Intermediate/A-Level, Faculty of Science (Pre-Engineering), FSC‎
PHYSICS CHEMISTRY MATH
Percentage 57%
2015
Fayyaz Model School
Matriculation/O-Level, Matric in Science, Matriculation‎
math bio phy chem
Percentage 83%
2014

Skills

Expert Application Configuration
Intermediate Campus Management
Intermediate CCNA
Intermediate CCNP
Intermediate Certified Support Supervision
Intermediate Cisco
Intermediate Cisco Prime
Expert Cisco Switches
Intermediate Client Dealing
Intermediate Computer Networking
Expert Computer Systems Maintenance
Expert Cooordination Skills
Expert Coordination Skills
Expert Critical Control Points Knowledge
Expert Customer Oriented
Intermediate Customer Service
Intermediate Data Backup Solutions
Expert Desktop Support
Expert DHCP
Expert DNS
Intermediate Enterprise Network Security
Intermediate Firewall
Intermediate Firewalls
Intermediate Fluent in English
Intermediate FTP
Expert Hardware And Software Installation
Expert Hardware Configuration
Expert Hardware Installation
Expert Information Technology Command
Expert Installation Configuration Printers
Expert IP CCTV Handling Knowledge
Expert IT
Expert IT Hardware Support
Intermediate IT Help Desk
Expert IT Installation
Expert IT Management
Expert IT Support
Intermediate Knowledge of Development 
Expert Knowledge Of IT Navigations
Intermediate Knowledge Of Sysadmin and Linux
Intermediate Lead Generation
Intermediate Linux
Expert Mail Server
Expert Management Skills 
Intermediate MCSE
Intermediate Microsoft Excel
Intermediate Mikrotik Router Board
Expert Multitasking Skills
Expert Network Administration
Expert Network Management

Languages

Expert Urdu
Intermediate English